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Privacy
Policy

Rendesco Ltd is committed to protecting its information and that of its customers and staff. The Company will comply with the rule and regulations that are part of UK law and the General Data Protection Regulation (GDPR).

Rendesco Ltd is a company registered in England and Wales, company registration number 08191027, registered office: 14 Rodney Road, Cheltenham, Gloucestershire, GL50 1JJ, UK.

Personal Information

In order to receive or use our service, you may be asked to submit personal information about yourself (e.g. name and email address etc.). Rendesco Ltd will only ever use the information provided for the purpose it was originally provided for. This means when you entrusted us with your Personal Data you can be confident that it won’t be sold or passed onto third parties without your prior consent, unless legally obligated to do so.

All personal information collected by Rendesco Ltd is kept secure and confidential in our Customer Relationship Management system. We may also keep information in our email system which is also located on a secure server.

We will hold a record of your personal contact information and may use it for marketing our services unless you exercise your right to opt out or have your data deleted (see unsubscribing from communications below). If you ask us to provide you with a quotation for our services, our lawful basis for holding your data is covered under the Contract basis. In either case, you have the rights to access, correct and delete your data unless we are holding your data for the purposes of fulfilling our legal obligations.

Your rights

You have the right to access and correct any data we hold on you. You can access and update your information or request to have all your data deleted from our systems by emailing enquiries@rendesco.com If you are a client of ours, we will need to keep your information for the period of any warranties or other legal obligations we may have.

Unsubscribing from communications

If you have received an e-mail or other contact from us and you would like to ensure that you do not receive any further communications, please contact us at enquiries@rendesco.com with your name and the email address we have on file for you and we will remove you from our mailing lists.

Staff

When Rendesco Ltd processes Personal Data for its Staff, it is a Data Controller. The Lawful Basis for processing our Staff’s data falls in to the category of Legal Obligation. An employer needs to process Personal Data to comply with its Legal Obligation to disclose employee salary details to HM Revenues and Customs (HMRC). Further details can be found on the government website.

In the UK all employers are required to ensure all prospective and current staff are legally working in the UK. Legislation, such as the Immigration, Asylum and Nationality Act 2006, outlines such requirements. Employers also have a legal requirement to hold employees next of kin records. Consent is not required from the next of kin to store their details.

Rendesco Ltd provides it staff with compensation and benefits when in employment. For Rendesco Ltd  to offer its staff these services Personal Data will be shared with an agreed supplier who will become a Data Processor.

About Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify and monitor which areas of the site you use during your visit. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

You can change the settings in your browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Policy Updates

This Policy was updated on 10th June 2020. Rendesco Ltd may wish to update its policy at any time. A new Privacy Policy will be published and made available if there are any changes to your rights or how your Personal data is processed.

Complaints

Rendesco Ltd takes the handling of your data seriously and will always comply with the General Data Protection Regulations. However, if you have a complaint about the way Rendesco Ltd treats your personal data, you can complain directly to the Information Commissioners Office via their website

Rendesco Ltd is committed to protecting its information and that of its customers and staff. The Company will comply with the rule and regulations that are part of UK law and the General Data Protection Regulation (GDPR).

Rendesco Ltd is a company registered in England and Wales, company registration number 08191027, registered office: 14 Rodney Road, Cheltenham, Gloucestershire, GL50 1JJ, UK.

Personal Information

In order to receive or use our service, you may be asked to submit personal information about yourself (e.g. name and email address etc.). Rendesco Ltd will only ever use the information provided for the purpose it was originally provided for. This means when you entrusted us with your Personal Data you can be confident that it won’t be sold or passed onto third parties without your prior consent, unless legally obligated to do so.

All personal information collected by Rendesco Ltd is kept secure and confidential in our Customer Relationship Management system. We may also keep information in our email system which is also located on a secure server.

We will hold a record of your personal contact information and may use it for marketing our services unless you exercise your right to opt out or have your data deleted (see unsubscribing from communications below). If you ask us to provide you with a quotation for our services, our lawful basis for holding your data is covered under the Contract basis. In either case, you have the rights to access, correct and delete your data unless we are holding your data for the purposes of fulfilling our legal obligations.

Your rights

You have the right to access and correct any data we hold on you. You can access and update your information or request to have all your data deleted from our systems by emailing enquiries@rendesco.com If you are a client of ours, we will need to keep your information for the period of any warranties or other legal obligations we may have.

Unsubscribing from communications

If you have received an e-mail or other contact from us and you would like to ensure that you do not receive any further communications, please contact us at enquiries@rendesco.com with your name and the email address we have on file for you and we will remove you from our mailing lists.

Staff

When Rendesco Ltd processes Personal Data for its Staff, it is a Data Controller. The Lawful Basis for processing our Staff’s data falls in to the category of Legal Obligation. An employer needs to process Personal Data to comply with its Legal Obligation to disclose employee salary details to HM Revenues and Customs (HMRC). Further details can be found at https://www.gov.uk/government/organisations/hm-revenue-customs In the UK all employers are required to ensure all prospective and current staff are legally working in the UK. Legislation, such as the Immigration, Asylum and Nationality Act 2006, outlines such requirements. Employers also have a legal requirement to hold employees next of kin records. Consent is not required from the next of kin to store their details.

Rendesco Ltd provides it staff with compensation and benefits when in employment. For Rendesco Ltd  to offer its staff these services Personal Data will be shared with an agreed supplier who will become a Data Processor.

About Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify and monitor which areas of the site you use during your visit. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

You can change the settings in your browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Policy Updates

This Policy was updated on 10th June 2020. Rendesco Ltd may wish to update its policy at any time. A new Privacy Policy will be published and made available if there are any changes to your rights or how your Personal data is processed.

Complaints

Rendesco Ltd takes the handling of your data seriously and will always comply with the General Data Protection Regulations. However, if you have a complaint about the way Rendesco Ltd treats your personal data, you can complain directly to the Information Commissioners Office via their website

Terms & Conditions

Rendesco Limited maintains comprehensive business insurance. This means we can offer the highest level of protection for our clients and operations. Our insurance portfolio includes:

  • Employers Liability = £5m – AXA Insurance UK Plc & additional £5m – CNA Insurance Company Limited
  • Public Liability = £5m – AXA Insurance UK Plc & additional £5m – CNA Insurance Company Limited
  • Product Liability  = £5m - AXA Insurance UK Plc & additional £5m – CNA Insurance Company Limited
  • Professional Indemnity Insurance = £5m – Tokio Marine HCC & additional £5m - Aqueous

As a TrustMark-registered business, we uphold high standards. Our work, customer service, and business practices aim to provide you peace of mind. The Customer Charter represents our commitment to you. Our scheme administrator is NICEIC.

Download our Customer Charter

We value your feedback and take all concerns seriously. If you're not completely satisfied with our service, we want to hear from you and make things right. We will do our best to resolve your issue promptly and fairly.

Complaints Procedure

Objective:

Our policy is to ensure that:

  • A fair complaints procedure is provided which is clear and easy to use for anyone wishing to make a complaint
  • Everyone at Rendesco Limited knows what to do if a complaint is received
  • All complaints are recorded on our Complaints Log
  • Complaints are investigated fairly and in a timely way and are dealt with effectively and professionally
  • All complaints are reviewed to prevent the complaint from recurring and to help us to improve what we do

Scope:

All areas where Rendesco Limited meet, or carry out work for, prospective or existing customers.

Definition of Complaint:

A complaint is any oral or written expression of dissatisfaction, whether justified or not, related to any aspect of Rendesco Limited, which alleges that the complainant has suffered or may suffer financial loss, material distress, or material inconvenience. This also includes the way Rendesco Limited have dealt with any such expression of dissatisfaction.

Complaint Procedure:

When Rendesco Limited receive a complaint, the Complaint Log will be completed. The allowed time for this complaint to be resolved will be established and will conform to the Renewable Energy Consumer Code.

The process will include the following:

  • Complaint raised and passed to the relevant Manager
  • The relevant Manager will contact the Complainant within 1 working day and advise on steps to be taken to rectify issue
  • The relevant Manager will communicate with the Complainant within 7 working days
  • Once issue is rectified this should be detailed on the Complaint Log for this issue
  • Preventative action should be considered to prevent a recurrence of this issue
  • Once issue is resolved, it will be reviewed during the Internal Review Meeting
  • Should Rendesco Limited be not able to resolve any complaint, we will adhere to the RECC Complaints Procedure
Revised:
October 31, 2024

If a dispute arises between us that our customer service team cannot resolve, either party may opt to engage the Renewable Energy Consumer Code (RECC) complaints process. If you choose this route, we are required to participate.

RECC is certified by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider, and further details about this service are available on their website.

In the first stage, RECC will assign a caseworker to help mediate, aiming for a practical, non-legal resolution within a reasonable timeframe. If mediation does not lead to an acceptable outcome, you may choose to refer the case to RECC’s independent arbitration service, which we will also be required to take part in. This option requires a fee paid to the arbitration company, though the fee may be refunded if the ruling is in your favour. More information on the arbitration process can be found on the RECC website.

The arbitration decision is binding and legally enforceable, with any awards made considered final for both parties. Challenges to the decision are only permitted under the limited conditions set out in the Arbitration Act 1996.

Revised:
October 31, 2024